Frequently Asked Questions
Everything you need to know about your Cécred hair care journey.
What is the shipping timeframe for my order?
Standard domestic orders typically process within 1-2 business days and arrive within 5-7 business days. You will receive a tracking number via email as soon as your package leaves our warehouse.
Are Cécred products suitable for all hair types?
Yes, our formulas are rigorously tested and designed to be inclusive, addressing the unique needs of all hair textures and types, from straight to tightly coiled.
What is your return policy?
We offer a 30-day return policy for most items. If you are not completely satisfied with your purchase, please contact our support team to initiate a return or exchange.
Are your products cruelty-free and vegan?
Cécred is committed to ethical beauty. All our products are cruelty-free, and we offer a wide range of vegan-friendly formulas that do not contain animal-derived ingredients.
How can I track my international shipment?
International orders are shipped via our global partners. Once your order ships, you can track it through the link provided in your shipping confirmation email. Please note that customs processing times may vary by country.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options such as Klarna and Afterpay.